What you are buying
Confirm product name, user limits, support hours, and implementation scope. Vague service descriptions make disputes harder later.
Price and renewal
Note setup fees, billing cycle, annual uplift clauses, and auto-renewal windows. Put opt-out dates in your calendar when you sign.
Data location and security
Where is data stored, who can access it, and is there a data-processing agreement if personal data is involved?
Service levels and remedies
Check uptime commitments, support response times, and whether credits or refunds apply when the vendor misses targets.
Leaving the service
Minimum term, notice to cancel, data export format, and any fees for early termination.
Related topics
General information only. Not legal advice.
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