Master agreement vs statement of work
The master sets general rules; each SOW defines a specific project. Conflicts between them should be resolved in writing — usually the SOW wins for that job.
Service standards
Look for measurable standards or acceptance tests. Subjective quality clauses are hard to enforce and easy to argue about.
People and subcontractors
Can you use your own team? Must key people stay on the account? Some clients require approval before you substitute staff.
Law and disputes
Governing law, jurisdiction, and whether disputes go to court or arbitration. Cross-border deals deserve extra attention here.
Related topics
General information only. Not legal advice.
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